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Security Deposit Information
Your Camperbug security deposit is decided by the camper owner and dictated to them by their insurer. This amount is approximate and can vary from £500 - £1500. There are limited options for campervan hire insurance; literally one or two insurers will insure a campervan and campervan owners with one van do not have the buying power of Hertz or Avis. The insurers demand large security deposits. The campervan owner is often at the whim of the insurer as to the size of the security deposit.
If you have a non UK licence or are attending a music festival or similar, we recommend speaking to the owner. Should any unusual conditions apply to your trip at all, speak with the campervan owner and ask for clarification of the amount. Camperbug is unable to refund bookings because the amount of the security deposit has not been confirmed before the trip begins.
Please be aware that all campervan owners are carefully vetted by Camperbug. They are good honest people and will never negligently withhold a security deposit supplied by a customer should no problems arise. In 99.9% of cases all security deposits are returned in full. Classic campervans, modern ones and motorhomes are often driven slowly and carefully and there is little chance of an incident. Further we recommend that you spend a good hour with the van owner doing a handover when you first take the van so you're familiar with it before you drive off. Campervans are like large cars but check that your licence covers you for motorhomes.
To give further assurances, it is often possible to pay for the security deposit with Paypal, this allows you to request a refund from Paypal and also gives you piece of mind that your payment is protected. Also payment of the security deposit by credit card will give you the same recourse to a refund and the same piece of mind. When you return the camper, please ask the owner for a document confirming that there is no damage and that your deposit will be returned in full.
Should you have further concerns, it is possible to purchase insurance which will protect your excess. We understand the excess is a large amount to pay but unfortunately it is a fact of life in a campervan hire insurance market which is dictated by insurers of the computer says no type. If you have any further questions, please do not hesitate to get in touch with us at any time.
