Posted by:

Team camperbug June 10, 2023

Camperbug Terms and Conditions

These terms and conditions apply every time you access or use www.camperbug.co.uk (the Website) so please read them carefully.

By accessing, registering or using our Website, you confirm that you have read and agree to be bound by these terms and conditions. We may vary these terms and conditions at any time and such modifications will become effective immediately upon posting of the modified terms on the Website. By continuing to use the Website following any such variation, you will be deemed to have accepted such variation.

In these terms and conditions, any reference to "we" "us", "our" or "Camperbug" refers to Camperbug Ltd. (registered company number 07285465) and any reference to "you" or "your" refers to you, the user of the Website (including any person who we reasonably believe is acting with your authority or knowledge). References to Campervans(s) means a vehicle listed on the Website.

About us

The Website is provided by:

Camperbug Ltd., 

Registered office is 

7 Bankside

The Watermark



NE11 9SY

VAT number: 119 4477 96

company number 07285465

Our Role

Camperbug is a booking engine and intermediary for Campervan owners and acts as agent only in respect of all bookings made through the Website.

All information on the Website relating to a campervan including, without limitation, prices, availability, location, has been submitted by the campervan owner. Such campervan owners are independent businesses and are not employees or agents of Camperbug.

Inclusion of a Campervan on the Website does not constitute a recommendation of it by Camperbug. You accept that we have not undertaken any quality or other checks of the Campervans included on the Website.

We ask Campervans to submit accurate information to the Website however we do not warrant that the information is accurate and/or error free. When you use the Website you acknowledge that the information may be inaccurate.

We will not be liable for any loss or damage incurred as a result of your access to/use of information provided by third parties, including without limitation Campervan providers. You are solely responsible for evaluating the accuracy or completeness of any information accessed via the Website.

When you make a booking, your contract for campervan and other facilities/services will be with the relevant Campervan provider. We are not a party to that contract and have no liability whatsoever to you in respect of it, including if the facilities provided do not meet your needs or for the acts or omissions of any Campervan provider, other service provider and/or third party.

The Campervan providers terms and conditions will apply to your booking – these may exclude or limit the Campervan providers liability to you so it is important that you read them carefully.

You accept that after a Booking Fee is paid to Camperbug a deposit must be paid within 48 hours to the campervan owner to secure your dates and that your hire dates are not secured until this further deposit is paid.You accept that we have not in any way selected or assembled your travel arrangements for you. We have merely supplied a service to connect you with a campervan provider. Your accommodation arrangements are not a package and do not fall within the meaning of the Package Travel, Package Holidays and Package Tour Regulations 1992 nor the Civil Aviation (Air Travel Organisers Licensing) Regulations 1995.In the event that Camperbug has any liability to you in contract, tort (including negligence) or otherwise in relation to your use of the Website or otherwise, it is limited. to the amount of the deposit paid to us only.

We exclude all liability of any kind in respect of any failure to do what we have promised because of something beyond our reasonable control such as technical failure, lightning, flood, exceptionally severe weather, fire or explosion, civil disorder, war, military operations, industrial disputes of any kind (including those involving our employees), natural or local emergency, anything done by government or other competent authority.

We do not accept liability either in contract, tort (including negligence) or otherwise, for direct or indirect loss of profits, income, business or anticipated savings, nor for any indirect, incidental or consequential damages, including, without limitation, loss or destruction of data, or other information.

Nothing in these terms and conditions shall operate to exclude or limit the liability of Camperbug for death or personal injury caused by our negligence, for fraudulent misrepresentation or for any other liability which cannot legally be excluded or limited.

Each provision of these terms and conditions excluding or limiting liability operates separately. If any part is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.

Refund Policy

When you make a booking through the Website you agree to pay a Booking Fee to us. Save as expressly stated in these terms and conditions, this Booking Fee is non-refundable and non-transferable.

Delivery Policy

You will be able to see the details of your campervan hire before and after you have paid by logging into the members area of the website.  Once payment has been made you will be able to print a VAT invoice for the booking.

Use of your information

Camperbug never sells or markets your information to third party organisations. Your information is completely safe. We collect information for the purposes of facilitating your hire enquiry and for letting you know about Camperbug offers that may be of interest to you.

Charges and Payment

When you make a booking through the Website you agree to pay a Booking Fee to us. Save as expressly stated in these terms and conditions, this Booking Fee is non-refundable and non-transferable.

The deposit and balance of the cost of the [campervan and any other facilities/services] together with any applicable taxes will be payable in full direct to the independent Campervan

Hire Company before the commencement of your hire.

You accept your Booking Fee is Non Refundable.

You accept that after a Booking Fee is paid to Camperbug a Campervan Owner Deposit must be paid within 48 hours to the Campervan Owner to secure your dates.

You accept that your hire dates are not secured until the Campervan Owner Deposit is paid.

You accept that if you do not pay the Campervan Owner Deposit, within 48 hours of the booking being confirmed, directly to the Campervan Owner, your dates are not confirmed.

You accept that if your dates become unavailable, due to non payment of the Campervan Owner Deposit, your Booking Fee is non refundable.

You accept that in the event of your dates becoming unavailable, due to non payment of the Campervan Owner Deposit, your non refundable Booking Fee can be used to book an alternative set of dates, providing that there is availability for your new chosen dates.

Making and changing a booking

Where the Campervan Hire Company's campervan is showing availability and you make a booking and pay a deposit, Camperbug will send you a confirmation email setting out the details of your booking. If you do not receive a confirmation email within 24 hours of paying the deposit, please contact Camperbug.

After the Booking Fee has been paid, the Campervan Hire Company's cancellation policy will apply. Please remember that the deposit paid to us is non-refundable and non-transferable save as stated above or as we may determine from time to time in our sole discretion.

Any changes to a booking will be subject to a £10 admin fee.

Cancellations - you will be refunded the following % of your total payment:

70% - over 120 days before the hire begins opens

50% - between 120 and 61 days before the hire begins

0% - under 61 days before the hire begins.

Use of your information

Please look at our Privacy Policy www.camperbug.co/privacy, which sets out how we may use information provided by or collected from you when accessing or using the Website to ensure you understand our practices.

Your responsibilities

Passports/visas - you are responsible for ensuring you hold all appropriate passports and visas. We recommend that you check the latest advice on your destination country on the British Foreign and Commonwealth Office website before you travel (www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country)

Insurance and health  - we recommend that you have appropriate and adequate travel insurance and health documentation in place at the time of booking and take the necessary documentation with you.

If you or any member(s) of your party are in breach of any of these terms and conditions, infringe the rights of any third parties or contravene any applicable law or regulation we reserve the right to cancel your booking without refund or compensation. We shall not be liable for any loss, damage or expense resulting from your incorrect, incomplete or missing documentation or not compliance with official requirements.

If you have any complaints or comments about the Website itself or the service offered, please contact us at: [email protected] or

Camperbug Ltd, 7 Bankside, The Watermark, Gateshead, England, NE11 9SY


If we delay in acting upon a breach of these terms and conditions by you, that delay will not be regarded as a waiver of the breach. If we do waive a breach of these terms and conditions by you, that waiver is limited to the particular breach.

If any provision of these terms and conditions is found to be illegal or unenforceable the remainder of these terms and conditions will not be affected and the provision in question will be deemed modified to the extent necessary to make it enforceable.

The contract created by your acceptance of these terms and conditions is governed by English law and you and we submit to the non-exclusive jurisdiction of the English courts.